WHAT ARE YOUR SIZE OPTIONS?
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DO YOU MAKE SPECIAL ORDERS?
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We make custom orders upon request
WHAT DOES PRE-ORDER MEAN?
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An order placed for products that are yet to be in stock or unavailable at the time of purchase.
Allow 10 - 15 working days for shipping when using discount code FREESHIP.
Standard Lagos Delivery - ₦1,500. Delivered within 1 – 3 working days.
Outside Lagos - ₦3,500. Delivered within 1 – 3 working days.
Shipments outside Lagos are shipped with DHL and can be tracked.
INTERNATIONAL DELIVERIES
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A standard delivery service is available for all the countries we ship to.
We aim to ship out all orders between 3-5 working days after order date.
Shipping takes an extra 1-3 working days to arrive.
WHY HAS MY ORDER NOT SHIPPED?
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If you preorder an item along with other items, your complete order cannot be shipped until the dispatch date of your preordered item.
HOW DO I TRACK MY ORDER?
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Once your order has been shipped you’ll receive a tracking number as well as a link to the relevant courier site via email. You should be able to track your order within 24hours after it is shipped.
DO I NEED TO SIGN FOR MY DELIVERY?
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DELIVERY WITHIN LAGOS
A signature is required for delivery so someone must be present on the day to confirm receipt. If there is no one available to receive the package, you will have the option to change delivery date, leave the package with a neighbour, or in a safe place. You will receive a call from the courier service on the day of delivery.
Please note that by requesting your parcel to be left in a safe place, you accept liability if the parcel goes missing.
DELIVERY WITHIN NIGERIA BUT OUTSIDE LAGOS
A signature is required for delivery of your package, so someone must be present on the day to confirm receipt.
INTERNATIONAL DELIVERY
A signature is required for delivery of your package, so someone must be present on the day to confirm receipt.
CAN I CHANGE THE DELIVERY ADDRESS ON MY ORDER ?
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Unfortunately, your delivery address cannot be changed once an order has been placed.
MY ORDER HASN’T ARRIVED YET. WHAT SHOULD I DO?
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If you haven’t received your order within the advised delivery time please contact our customer services team by clicking
here. Please note, any parcels not received must be reported within 5 working days of the order date. Any claim after this point cannot be reimbursed.
HOW DO I RETURN / EXCHANGE AN ITEM?
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All items not listed as final sale are exchange only. Items must be returned within 15 days of receipt. Packages that exceed the number of days for return will be mailed back to the sender.
WHAT IS THE RETURN ADDRESS?
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Matis Mall, Castlerock Avenue, Lekki, Lagos.
SOMETHING IS WRONG WITH MY ORDER
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Please email us at
[email protected], stating your order number along with your concerns. Alternatively you can fill out our contact form
here.
How do I cancel an order?
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No Cancellations, No Refunds. Exchange Only.
